BETYANGA FOOTBALL PREDICTION SERVICE

GAMEPLAY OVERVIEW

BetYanga is a skill-based sports prediction game with prizes. Subscribers just buy a ticket (Bet Slip) via subscription, or on-demand (SMS, USSD, or Mobile Money) and use it to make a prediction, receive sports-based content and win prizes (Prediction or/and draw or/and instant). Currently available on the TNM network.

The launch of the BetYanga service is targeting to start with a simple 13 match mechanism and win once you correctly predict the outcome of 13, 12, 11, the first consecutive 7 or the first consecutive 6 matches, as explained in the Mechanism.

The latter stages will see an expansion of the BetYanga service to further skill-based mechanics.

(i) Concept: Correctly predict the outcome of various Football Matches and Win

(iii) Promo name: BetYanga

(iii) Mechanics:

FOOTBALL PREDICTION GAME MECHANISM

• BetYanga Predictor 13: Customers can opt-in to the BetYanga Football Prediction Game / Predictor 13. Once a week a customer will be prompted to predict the outcome of 13 matches of the week. In cases where there is more than one winner in any category, the prize will be equally shared among the winners. In case there are no winners, the money allocated to the specific tier prize that was not won, will be added (rolled over) to the same tier prize for the upcoming week, as a jackpot. Customers will be billed MK250 per day for subscription, which will include 1 (one) bet slip for the day and 1 (one) entry towards the instant prize draw (via IN system of the mobile operator), and/or the same amount or discounted amount if there is an applicable offer for each prediction slip containing all 13 games. Customers can also pay for predictions via their Mobile Money account. Customers may also place additional, once off predictions, by purchasing another BetYanga bet slip at MK500 or lower (if there is an active offer) or recharge their account with a higher amount for future use, to increase their chances of correctly predicting the outcome of the football matches in that period.

• Once any of the matches on a BetYanga bet slip has started, no more bet slips will be accepted for that particular bet slip, as those Bet slip entries will be closed. Customers will be able to bet on the following week's 13 matches.

HOW TO PLAY

• Customers can dial *1515# on the TNM network and follow the prompts, or send BET to 1515 to subscribe to the game.

• Customers can also purchase tickets via their Mobile Money account.

HOW TO WIN

• Customers that have been successfully charged for their bet slip of the period and correctly predict the following, are eligible for a prize:

• First consecutive 6 correct predictions wins a prize

• First consecutive 7 correct predictions wins a prize

• Any 11 correct predictions wins a prize

• Any 12 correct predictions wins a prize and 

• 13 out of 13 wins a prize.

• Daily: Instant Prize Mechanism: Every BetYanga subscriber is entered into the daily prize draw mechanism. Therefore, every BetYanga customer has an equal chance to win a massive prize. Each day the system will randomly select 1 lucky mobile number (across the entire database) who could win MK 5Million immediately, if the following criteria is met: 

1. Being the selected mobile number; 

2. Paid his/her subscription (MK400 or lower if there is an active offer, or purchased additional ticket/s that are active on the period of the draw), or have a ticket available (i.e. purchased a ticket from Mobile Money, or through bundles, subscriptions or ad hoc SMS's, on the day, or used an offer the day he/she was selected; 

3. Used their ticket on the day (winner MUST play on that day to claim the Prize). 

Should the selected mobile number not meet the above criteria he/she will unfortunately forfeit the prize.

• Jackpot: When there are no winning tickets (correctly predicted games) in any of the prize categories, then the amount corresponding to this prize category is not distributed and there is a rollover to the next appropriate weekly prediction game prize pool, at which time this amount is added to the amount distributed in the same prize category (JACKPOT). 

General participation terms

• Participation in draws/competitions takes place with the sole responsibility of participants and implies the full, absolute and unreserved acceptance of all relevant provisions of law in force as well as of the terms and conditions, as they are defined every time by “BETYANGA”

• Play slips are used only for the processing of players/participants' selections by the Central Processing Information System and do not constitute evidence of an Entry. A valid entry Ticket is issued only by the specific terminal or mobile / online channel, when the appropriate amount due is paid.

• Upon receipt of the Ticket, the participant must check its validity and that it contains all the selections entered on the specific play slip.

• “BETYANGA” is not responsible if, for any reason, elements of a Ticket are not entered in the Central Processing System, or if those have not been safeguarded according to the provisions of the law in force. In that case, the owner of the ticket is not entitled to any prize money or compensation.

• The participant has no right to ask for the cancellation of his/her participation or the refund of the value of the Ticket, but he/she has the right to cancel their participation by sending the keyword STOP to the dedicated short code or USSD string.

• Within a period of six (6) days from the completion of the draw of the winning numbers, any interested party may submit an objection to “BETYANGA” if the Central Processing System does not recognize the winnings that result from the specific Ticket.

Claiming Prizes

• Prizes are payable to the holder of a winning ticket inside their BetYanga account where they can withdraw from their Mobile Money account anytime.

• Prizes are paid through Mobile Money networks, or by bank transfer, depending on the value of winnings.

• Upon prize payment, the corresponding taxes are withheld by “BETYANGA” OR “SUPA PESA” as the license holder, according to the provisions of law in force.

• “BETYANGA” can issue a winnings receipt following the submission of a request.

CUSTOMER QUERIES:

For any queries on the BetYanga Football Prediction Service, please contact:

BetYanga: Supa Pesa 24/7 Helpdesk - Escalation Matrix
Designation	Name	Email	Contact Number Toll Free: 3064
24/7 Help Desk	Gift Kalima	gift@supapesa.co.mw	+265 88 502 0539
Project Manager	Melanie Leviton	melanie@supapesa.com	+27 843 396 5874
Head of Business Development	Smith Kalima	smith@supapesa.co.mw	+265 99 614 5702 +27 79 038 3382
Head of Marketing & PR	Melanie Leviton	melanie@supapesa.com	+27 83 396 5874
Company Accountant	Josiah Kachali	Josiah@supapesa.co.mw	+265 999 95 42 31

Terms and Conditions

1. GENERAL TERMS & CONDITIONS

1. Supa Pesa Limited is a company that offers a Football Prediction Service to the public with the trading name of BetYanga (herein after referred to as the "the Company"), a company registered under the Laws of Malawi whose registered address is:

OFFICES BLANTYRE:

Unit House

2nd Floor, South Wing

Along Victoria Avenue

Blantyre, Malawi

P.O. Box 1476, Blantyre

Tel: +265 99 269 0190

+265 88 339 9554

2. The Company is authorized and regulated by the Gaming Board of Malawi under the Gaming Act, Section 2 of the Act, 2003.

3. This agreement establishes the Terms and Conditions for the contractual relationship between the Company and you as a Registering / participating Player with the Company. The Terms shall apply to gaming via all media and/or electronic platforms including but not limited to mobile devices, computers and laptops. You are required to accept these Terms and Conditions when registering for an account with the Company and you are bound by these Terms and Conditions throughout the existence of the relationship. The Company reserves the right to decline your registration/ participation without being bound to provide any reasons whatsoever.

4. These Terms and Conditions are categorized for ease of reference and understanding. It is important that you make yourself aware of these Terms and Conditions as a participating player. Reference to "you", "your" the "player", "customers", or "subscriber" is reference to any person using the Company's gaming/staking Platform or the services as well as any registered customer of the Company. Reference to "the Company", "us", "Our" "we" is reference to Supa Pesa Limited, BetYanga and or its successors in title and assigns.

5. The Company reserves the right to change these Terms and Conditions at any time and without prior notice. The Company will use its best endeavours to inform you about major modifications to the Terms and Conditions. Nevertheless, it is your responsibility to regularly check for any changes. Should you, due to any possible changes, not wish to continue using the services of the Company, you can withdraw uncommitted profits without penalty and close the account by sending STOP to the dedicated short code as communicated through to you from the Company, to that effect. A response will be sent to you confirming the Company's receipt of your decision to discontinue your engagement with the Company. Failure by you to receive a message for any reason whatsoever shall not be taken to mean that the Company has any continued obligations towards you from the date of your withdrawal.

6. The Company will respect your privacy in line with the Company's privacy policy and will use its best endeavours to preserve, at all times, your information in the strictest confidence. The Company shall not be liable for any loss of data by itself or by any other contracted independent service providers on whom the Company will wholly or partially be reliant to deliver the services.

7. The Company will not disclose your personal information to third parties unless such disclosure:

1. is required for the processing of your requests;

2. is a duty and /or legal obligation of the Company;

3. is required to enforce / apply the Terms and Conditions and other agreements;

4. is required to adequately protect the Company's rights or property, including the exchange of information with other companies and organizations for the purposes of information verification, fraud protection and credit risk reduction. Personal information that you provide may be disclosed to a credit reference bureau, which may keep a record of the information.

1.8. The contractual relationship between you and the Company is governed by these Terms and Conditions and by the relevant and applicable Laws of Malawi, being the operational jurisdiction of the Company and its service /products where they will be offered directly to all its duly registered players and /or through its service providers and intermediaries.

1.9. By agreeing to these Terms and Conditions, and where you play any game, or place a bet or stake, using the provided betting platforms, you accept and agree to be bound by these terms and conditions and any amendment or variation thereto and the Rules which apply to the applicable products available from time to time. You are acknowledging that the Company shall retain the right to use from time to time, all data collected to carry out market survey/ campaign /research, send customer satisfaction questionnaires, market and promote its services and those of its affiliated companies.

1.10. All winnings shall be subject to deduction of the applicable gaming tax, of the amount won which is required by the government of Malawi.

1.11. The Company is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of the telecommunication networks, cyber-attacks, hacking etc., which could lead to a total or partial access reduction to its services, loss of data by itself or by other contracted independent service providers on whom the Company will wholly or partially be reliant on to deliver the services.

2. ACCOUNT RULES

2.1. In order to place a bet or play a game, you must subscribe to the service (open an account). To apply for an account, you must be of legal age and you must register personally. By so doing, the subscriber affirms that they are of a mature/legal age at the very minimum of 18 years. The Company reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. The name of the player MUST be the same as the name used when registering with the company and must correspond with the registered mobile number. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should contact us. All bets/stakes that are placed prior to an account being suspended will stand; win or lose. Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited to the account will be forfeited. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until the relevant checks are completed to our satisfaction.

2.2. By opening an Account and by using our Service, you confirm that at all times you:

2.2.1. are aged 18 years or above;

2.2.2. are legally capable of entering into binding contract;

2.2.3. are located in a jurisdiction in which it is lawful to open an account with us and to use our Services;

2.2.4. are the person you claim to be in your registration, you are providing accurate, current and complete information and that you will promptly update the information you provide to us when it changes;

2.2.5. are acting as principal and are not acting on behalf of someone else;

2.2.6. have not previously held an account which was terminated either by us or by any other gambling / gaming operator by reason of breach or improper or unlawful behaviour;

2.2.7. are not prohibited for any reason from betting with us or from using the Services; and

2.2.8. have not excluded yourself, and nor have you been excluded by any third party, including the Gaming Board of Malawi from gambling. When you open your account, you will be asked to provide us with personal information, including your name and date of birth and appropriate contact details and e-mail address.

2.2.9. By registering with BetYanga either through our website or through the dedicated short code, USSD string, or website, you have opted into the game notification service. You will receive notifications from time to time about various games and other promotions. To Opt Out of receiving these notifications, you can send the word 'UNSUBSCRIBE' or 'STOP' to the dedicated short code of your mobile network operator.

2.3. You agree to abide by these "Terms and Conditions" at all times, and:

2.3.1. not to be acting in the interests of any third party;

2.3.2. not to utilize monies obtained from ill-gotten means;

2.3.3. not to credit accounts with bank/credit card/s you are not authorized to use;

2.3.4. not to try to hack the Company Mobile service, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud or any other crime;

2.3.5. not to adopt any criminal behaviour against the Company, its affiliates, its Customers or any third party

2.3.6. not to mislead the Company by intentionally providing false information which may be in the form of but not limited to invalid account details, forged documentation, concealing one's identity, untruthful behaviour or hiding one's true location and /or age.

2.4. In the event that you breach one or more of the Account rules as mentioned in 2.1 and 2.2 and 2.3, the Company reserves the right to close your account and seize any available funds. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto. Contractual obligations will be honoured unless there is any breach of any of the terms and conditions on your part or breach of any international law and laws of Malawi. The specific games /products shall be strictly guided by these rules & guidelines herein and all other Rules & guidelines that shall be issued from time to time by the Company. The products, guidelines and Rules shall remain at all times the property of the Company.

2.5. At all times during the subsistence of your subscription, it is your responsibility to ensure that you are not infringing on any laws in your jurisdiction when opening an account and conducting business with the Company.

2.6. You must submit the correct information during your registration. You also agree to update this information should there be any changes to your registration data.

2.7. The Company will accept no liability from third parties whatsoever, resulting from your providing of incorrect or false data.

2.8. Each customer must open only one account. Should we identify any customer with more than one account, we reserve the right to close these accounts.

2.9. If the Company detects multiple accounts which have been setup deliberately with misleading information, have displayed criminal behaviour, or if the Company concludes that the account-owner has fraudulent intentions, the Company shall be entitled to close the accounts and confiscate all funds, including the initial deposit. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto. If you nominate another person as an authorized user of your account, you shall be responsible for all transactions such a person makes using the relevant account details. Should you lose your account details or feel that someone else may have your account details, please Contact Us immediately. The Company will however not be responsible for any loss or damage that you may suffer as a result of transaction made by that other person. Please note that personal registration details and any other sensitive data should never be shared with third parties or sent to us by any unencrypted form.

2.10. The Company manages players' accounts and calculates available funds, pending funds, betting funds, as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are not subject to dispute.

2.11. All account transactions are performed in Malawian Kwacha. No interest is paid on any funds, irrespective of the amount held in your account or any delay in remitting funds in your account for any reason.

2.12. The Company is not a financial institution and shall not be used as an intermediary to transfer funds, used or unused, with or without ill intentions. You shall also not use the Company as a currency exchange bureau. Should you conduct account activities for these purposes, the Company reserves the right to close your account and/or seize any available funds available in the account. Contractual obligations will be honoured unless there is a breach of any of the terms and conditions. No credit will be offered by the Company or from any employee of the Company, and all bets must be supported by sufficient funds in the customer's account. The Company reserves the right to void any bet/stake which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet/stake. Should funds be credited to a customer's account in error, it is the customer's responsibility to inform the Company without delay. The Company will recover such funds by account adjustment.

2.13. The Company does not tolerate abusive, aggressive, or obscene language / behaviour towards representatives of the Company across any of our support platforms (chat, email, telephone, outlets). Should you decide to communicate with us in this manner, you will be denied access to any and all of our support platforms and any such acts will be reported to the relevant authority for action.

2.14. You must keep your login ID and password secret at all times. It is your sole responsibility to ensure that your login information is kept secure. Should you suspect that your login information is no longer secure you are required to immediately contact the company as well as change your security details immediately. If at any time your account is accessed and used by a third-party without your prior consent, the Company is not liable for any consequences that may occur.

2.15. Your Username must be your registered telephone (mobile) number.

2.16. Selling and/or transferring and/or, acquiring of accounts to/from other players, is prohibited. Any such action will lead to close of the account and forfeiture of the funds in such account. The company may in its sole discretion reopen an account if there is sufficient proof to the satisfaction of the company that a transfer was done in error.

2.17. A dormant account is an account that has not been accessed for 30 months, that has a legal registration with or without money balance. Once your account becomes dormant the Company, in accordance with the applicable law, shall close your account and transfer your remaining account balance to a dedicated Company corporate account.

2.18. The Company reserves the right to terminate the relationship between itself and any of its players at any time, which decision is purely at its discretion. The Company also reserves the right to close or suspend your account at any time and for any reason. Without limiting the provisions of the preceding sentence, the Company shall be entitled to close or suspend your account if:

2.18.1. you become bankrupt;

2.18.2. the Company considers that you have used the services/products/platforms in a fraudulent manner or for illegal and/or unlawful or improper purposes;

2.18.3. the Company considers that you have used the services/products/platforms in an unfair manner or have deliberately cheated or taken unfair advantage of the Company or any of its customers;

2.18.4. the Company is requested to do so by the police, any regulatory authority or court; or

2.18.5. the Company considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur.

2.19. If the Company closes or suspends your account for any of the reasons above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the Company (together "Claims") arising there from and shall indemnify and hold the Company harmless on demand for such Claims. The Company shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or bonus payments).

2.20. In addition, the Company shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your "unauthorized" use of the services / products / platforms including activities which are not for an authorized purpose.

2.21. Where it is proved that these Terms and Conditions have not been breached, any funds available on the account will be returned to the player should the relationship be terminated by the Company. At all times, any funds deposited by a subscriber /player, do not accrue any interest and as such any refunds made shall not incorporate any interest calculations.

2.22. The Company prohibits and takes measures to prohibit use of devices, such as robots, computers that distort normal and fair game play. Should the use of such electronic added devices be discovered, the Company will disqualify such player(s), close all such accounts and confiscate all funds and earnings due to such accounts. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto.

2.22. Subscription for you daily instant check and 13 game prediction is Mk.500 or less (fall back as an offer from your airtime wallet or discounts occur via Mobile Money payments)

2.23 Daily Subscription for content services is at Mk. 50 (News Updates).

3. DEPOSITS, TRANSFERS & WITHDRAWALS

3.1. For all deposits, the Number of the depositor must be identical to the mobile phone number registered on the Company account receiving the funds i.e. the registered account. If this is not the case, the deposit will be rejected. Any charges levied by the company payment gateways (Mobile Money) will be deducted from the player's account. You should only deposit money in your account for the purposes of you using such money to place bets/stakes on the Company's platforms. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/stakes. You may only bet/stake if you have sufficient funds in your account.

3.2. Bonus funds may be credited to your account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used to place future bets. Depending on the promotion, these credits may be convertible into hard currency after fulfilling a specific set of Terms and Conditions associated with the promotion.

3.3. Subject to normal functioning of all systems, you can withdraw your money from your BetYanga account. There are controls and checks that take place before any withdrawal request is processed, after which you will receive an SMS with your verification code. A withdrawal request must be submitted within fifteen (15) minutes from the time of receipt of the verification code, failing which the code expires. Withdrawal charges levied by the Mobile Money gateways will be deducted from your account.

3.5. Should you attempt to withdraw funds that were deposited but not used for staking is not allowed.

3.5.1 Where possible, all valid withdrawals will be processed to the payment account from which the deposits were validly made. Withdrawal payments can only be made in the name of and to the registered account holder. For most payment types, withdrawals can be processed by following the withdrawal protocol steps provided, subject to there being sufficient funds in your betting account. There is no set maximum withdrawal amount per day but withdrawal requests may not exceed:

3.5.1.1. your particular mobile operator limits;

3.5.1.2. amounts greater than what is permitted by an institution or company within the territory of Malawi (mobile operators / banks) via allowed payment channels, such as mobile money transfers, e-wallet transfers etc. as such may require additional arrangements and will be communicated as such to user/s;

3.5.1.3. For full details on each specific payment type, please call customer care.

3.5.2. If the value of a deposit is not played through in full before a withdrawal is requested, the Company reserves the right to make a charge to the customer's account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.

3.5.3. If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.

3.5.4. The Company may, at any time, set off any positive balance on your account against any amounts owed by you to the Company.

3.5.5. In the event that you access and participate in the services from jurisdictions outside Malawi, you shall be responsible for reporting your winnings and losses to the tax and/or other authorities as per the existing regulations within your jurisdiction.

3.5.6. Gaming/ staking or gambling may be illegal in the jurisdiction in which you are located. Where you attempt to transact on our platform from jurisdictions where staking/gaming is illegal, you do so at your own risk and the Company will not bear any liability towards you.

3.6. The Company reserves the right to take time necessary for the purpose of:

3.6.1. verifying your identity;

3.6.2. verifying your gaming activity;

3.6.3. conducting security and other internal procedures in relation to your account; and

3.6.4. ensure that prizes offered are paid out to the rightfully registered customer;

3.7. If you want to close your account, please contact our customer service team. If by any chance, your account reflects a negative balance, such balance shall fall immediately due and payable to the Company, and your account will not be suspended until the relevant amount owed to the Company is paid in full.

4. BETTING RULES & TYPES OF BETS

4.1. Definitions:

In these rules the following words have the following meanings unless the context requires otherwise:

4.1.1. "Bet or 13 game prediction" means- the staking of money on the prediction of the outcome of a sporting event.

4.1.2. "Odds" means- the return on the money staked should the prediction recorded in a bet be correct. The odds paid are those at the time the bet is placed and no other.

4.1.3. "Customer" means- anyone placing a bet with the Company.

4.1.4. "User" means- anyone using this website.

4.1.5. "VOID" means- that for one reason or another a bet is not acceptable to the Company. In these cases, this bet, or part of the bet, is settled at the odd of 1 or instant draw to determine the result for the prediction slip.

4.2. You can only place a 13 game prediction if you have successfully registered with the Company and a confirmation to that effect has been issued to you.

4.3. You can only place a 13 game prediction if you have sufficient funds in your account. Bets/stakes will not be confirmed if there are insufficient funds in your account, or if you have not paid your daily subscription.

4.3.1. All 13 game predictions accepted by the Company are settled on Full Time, unless otherwise stated.

4.3.2 If the game is played in an unusual format (e.g. 3 or 4 periods) then all half-time bets will be voided but all other accepted bets will be settled on the basis of the result at the end of the applicable game length as defined in this provision.

4.3.3. Where a game is officially or otherwise postponed, cancelled, abandoned, interrupted or suspended, the Company reserves the right to cancel the 13 game prediction placed on that game.

4.3.4. If, for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures), all bets will be void, unless settlement of bets is already determined.

4.4. The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-minute preciseness of the information services provided, for example live scores and result messages sent SMS's. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as "won".

4.5. Acceptance and cancellation of bets

4.5.1. A bet placed via SMS is deemed to have been placed as soon as a confirmation SMS of the acceptance of the betting offer is returned from the Company. Once accepted, a 13 game prediction cannot be cancelled.

4.5.2. The Company reserves the right to decline all, or part, of any bet/stake requested at its sole and absolute discretion. All 13 game prediction /stakes are placed at your own risk and discretion.

4.5.3. We only accept 13 game prediction /stakes made via mobile device others are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void.

4.5.4. It is the responsibility of the customer to ensure details of their 13 game prediction / stakes are correct.

4.5.5. 13 game prediction /stakes are processed in the order they are received.

4.6. You agree that at the time you placed your 13 game prediction (s), you had no knowledge as to the outcome of the respective event(s). You are not allowed to bet on events where you are directly involved or have access to insider information. Where there is suspicion of collusion / fraud or any activity leading to the violation of this rule, the Company retains the right to void the bet and to refuse the winnings. The Company also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.

4.7. Whenever a player shall place more than one 13 game prediction on the same event, each such stakes shall be considered as a different 13 game prediction /stakes. The list of all the 13 game predictions, their status and further details are available to you.

4.8. The Company reserves the right to declare all 13 game predictions in an event/s invalid if they emanate from a group of players who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.

4.9. Any individual or group of individuals deemed to be working as a team (syndicate), who manipulate promotions or any other offer will have their account closed immediately. Moreover, the transactions (13 game predictions) in question will not contribute to any promotion or bonus offer requirements.

4.10. The Company further reserves the right to reclaim any bonus given to you, and to reduce such amount from the bet stake, where you are found to be abusing the system as laid out in the provisions herein.

4.11. Should the Company decide to close your account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and you will be paid any accrued winnings. Should security questions arise in relation to an account, the Company reserves the right to void such transactions (13 game predictions) within the legal and regulatory scope retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.

4.12. When you place a 13 game prediction, you acknowledge that you have read, understood and accepted in full all of the Terms and Conditions and Sports Betting Rules regarding the 13 game predictions offered by the Company as stated on the Company Website and all other media/electronic platforms.

4.13. Pay-outs on 13 game predictions with fixed odds are calculated as a % of the total revenues generated in the period of the prediction 13 slip included the transfer winning from past prediction 13 slips that found no winner.

4.14. Winnings will be paid into your account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, the Company reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, the Company retains the right to void any related bets.

4.15. The maximum pay-out for any one account is dependent on the percentage (%) of revenues generated for that period's bet slips placed and subsequently allocated to that specific prize type / tier as set out in this document and is subject to change on a weekly basis. A bet is accepted on the basis that it is the investment of one customer only and that it is the maximum amount that can be won (excluding the stake) by a customer in one day's betting regardless of the stake.

4.16. The Company does not assume liability for input or transmission errors. The Company reserves the right to rectify obvious errors in particular in the input of 13 game predictions, etc.

4.17. The Company assumes no liability for correctness or completeness of information provided.

4.18. The Company assumes no liability for the accuracy of live scores, statistics and intermediate results in live services.

4.20. game prediction

4.20.1. The 13 game prediction (Jackpot) is based on thirteen (13) pre-selected football events.

a) The Jackpot amount is subject to change on a weekly basis.

b) The Jackpot amount is to be divided equally amongst all the Jackpot winners.

c) BetYanga reserves the right to withhold 90% of any prize share until the prize presentation ceremony.

d) BetYanga reserves the right to pay the whole amount of any prize share to a winner by cheque or bank transfer.

e) BetYanga reserves the right, unless prohibited by law, to use the names, radio recordings, motion and still images of the winner, for purposes of publicity and marketing campaigns.

f) Winners shall be required to avail themselves in BetYanga offices with proof of identity before any payment is made. BetYanga reserves the right to verify, with the relevant authorities, any identification document presented, before making any payment.

g) As part of this payment process, winners will be asked to provide an acceptable proof of identity before any payment is made.

h) Where a jackpot game is cancelled, an official draw shall be carried out after 72 hours from the time of cancellation, to determine the result of the missing game result.

i) The period for claiming the prize is thirty (30) days failure to which BetYanga may deem the prize forfeited, unless the period is extended, at the sole discretion of BetYanga.

j) Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, BetYanga may at its discretion, cancel the Jackpot and refund the stake placed within 72 hours of the cancellation.

4.20.2. Jackpot Bonus

a) Jackpot Players are eligible to additional prizes, such as the Jackpot bonus.

b) The Jackpot bonus amount shall be determined by BetYanga at its discretion.

c) The Jackpot bonus shall be available to players with correct predictions on the set of 13 games of the respective weekly Jackpot as follows:

1. Thirteen (13) correct predictions out of thirteen (13) games

2. Twelve (12) correct predictions out of thirteen (13) games

3. Eleven (11) correct predictions out of thirteen (13) games

d) The Jackpot bonus amount shall vary between the various classes.

e) The Jackpot bonus shall be divided equally among the Jackpot bonus winners, within the rules and regulations of the BetYanga game play.

f) Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, BetYanga may at its discretion, cancel the Jackpot combination bets and refund the stake placed within 72 hours of the cancellation.

4.21. Instant prize:

Every day one MSISDN (phone number) of the entire company's customer base is selected to win Mk.5,000,000. A user only has to check every day either he wins or not. To ‘check' you need to pay your subscription or use any other form of tickets (free offers, tickets acquired via Mobile Money, etc)

4.22. Other prizes

The company holds the right at its sole discretion to add or remove additional prizes (such as daily, weekly or monthly prizes)

5. COMPLAINTS, DISPUTES, GOVERNING LAW & JURISDICTION

5.1 These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed and construed in accordance with the laws of Malawi regardless of the player's country of domicile.

5.2 By accepting these Terms and Conditions and/or placing 13 game predictions or stakes and/or making use (whether authorized or not) of the facilities offered by the Company (whether through the Mobile service, Website and all other media/electronic platforms, or otherwise), you irrevocably agree that the courts of Malawi shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions. Notwithstanding the foregoing, the Company shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.

6. OFFERS, BONUSES, PROMOTIONS

6.1. All customer offers are limited to one offer for each registered number. We reserve the right to withdraw any or all offers to any customer at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual deposit / paid a subscription / subscribed with the Company.

6.2. Where any term of the offer or promotion is breached or there is any evidence of a series of 13 game predictions/stakes placed by a customer which due to a deposit bonus, enhanced payments, free 13 game predictions/stakes or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, the Company reserves the right to reclaim the bonus element of such offers and in the Company absolute discretion settle bets/stakes at the correct odds, void the free bets/stakes or void any bet/stake funded by the deposit bonus. In addition, the Company reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free 13 game prediction /stake or additional payment to cover administrative costs. The Company further reserves the right to ask any customer to provide sufficient documentation for the Company to be satisfied in its absolute discretion as to the customer's identity prior to the Company crediting any bonus, free 13 game prediction /stake or offer to the customer's account.

6.3. The Company reserves the right to amend the terms of or cancel any offer at any time.

6.5 JACKPOT PROMOTION

6.5.1 The company may, from time to time, carry out jackpot promotions. You shall be informed through our website, social media or any other channel whenever any such promotions are to be carried out. The following mechanics and terms shall apply to any jackpot promotion unless otherwise stated.

6.5.2 Now you can increase your chance to win the jackpot for free (when this offer is available for you, you will receive a notification). All you do is to share the jackpot on social network (Facebook and/or twitter) and get a free jackpot bet. Each time you share the jackpot, you shall be entitled to one free jackpot bet. However, no free jackpot bet shall be issued unless: (a) seven days (one week) have lapsed since you last shared the jackpot and (b) you don't have any pending free jackpot bet.  For avoidance of doubt, no two free jackpot bets can subsist at the same time. Unlike other bets, a free jackpot bet once placed, cannot be cancelled and cannot be used to play any jackpot combination bet.

7. PRIVACY

7.1. The aim of this policy is to tell you how we will use any personal data that you provide through this service/platform or Mobile service, Website and all other media/electronic platforms. Please read it carefully before you provide us with any personal data.

7.2. We collect the following personal data from you in order that you may register and use this service/platform or Mobile service, Website and all other media/electronic platforms, and all other media/electronic platforms, and our Games, these including but not limited to: your name, date of birth, identification document and your contact details including the telephone number and your email address.

7.3. We use your contact details to send you notifications from time to time about various games and promotions. You will be able to unsubscribe at any stage by texting "unsubscribe" or 'STOP' to the Company short code 1515. Should there be any further notifications after the text please contact customer care immediately.

7.4. The Company will not disclose your personal information to third parties, unless such disclosure:

7.4.1. is under our duty to comply with any legal obligation, or in order to enforce or, comply with our Terms and Conditions and other agreements; or to protect our rights or property.

7.4.2. is required for marketing purposes where you have explicitly indicated upon your registration that you would like to receive information from our partner networks, advertisers and affiliates about their products and services.

7.5. We may also employ the services of an independent third party to help us provide our online services. In some cases these third parties may receive your information. However, at all times, we will control and be responsible for the use of your information.

7.6. You are entitled to see the transactional information and bet history held about you upon authentication on our website.

7.7. You are the only authorized person who may review, correct, update or change your personal information at any time

7.8. We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes. Further, we cannot guarantee that any communication, messages or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and we do not accept liability in respect of viruses, malicious code or any related problems that you might experience.

7.9. Circumstances as specified under relevant legislation governing the Company business activities may require us to forward your information to the relevant Authorities.

7.10. the company shall not be liable for any loss and damage that may occur as a result of access by third parties of any of personal information.

8. USE OF TH SERVICE, WEBSITE AND ALL OTHER MEDIA/ELECTRONIC PLATFORMS

8.1. Information and Content Information accessed by you on the Mobile service, Website and all other media/electronic platforms (including results, statistics, sporting data and fixture lists, odds and betting figures) is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/stakes, which are made at your own risk and discretion.

8.2. Your computer or mobile device and internet connection may affect the performance and/or operation of the Mobile service, Website and all other media/electronic platforms. The Company does not guarantee that the Mobile service, Website and all other media/electronic platforms, will operate without faults or errors or that the Company services will be provided without interruption. The Company does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or stakes or to view or receive certain information in relation to particular events).

8.3. Fair Use

8.3.1 The Mobile service, Website and all other media/electronic platforms and the Company products may only be used for the purposes of placing bets and stakes on events and/or gaming products.

8.3.2 You must not use the Mobile service, Website and all other media/ electronic platforms for any purpose which (in the Company's opinion) is illegal, defamatory, abusive or obscene, or which the Company considers discriminatory, fraudulent, dishonest or inappropriate.

8.3.3 The Company will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Mobile service, Website and all other media/ electronic platforms or the Company's products. The Company will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to the Company, on demand, all Claims (as defined herein above) arising directly or indirectly from the customer's fraudulent, dishonest or criminal act.

8.4 Software and Technology Issues

8.4.1 You are only permitted to use any and all software made available to you via the Mobile service, Website, or other media/electronic platforms, for the purpose of using products on the Mobile devices or all other media/electronic platforms, and save to the extent permitted by applicable law, for no other purposes whatsoever.

8.4.2 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Mobile devices and all other media/electronic platforms, in accordance with the following provisions:

• 8.4.2.1. You are not permitted to:

  • 8.4.2.1.1. install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person;

  • 8.4.2.1.2. sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software;

  • 8.4.2.1.3. enter, access or attempt to enter or access or otherwise bypass the Company's security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Mobile service, and all other media/electronic platforms any changes to the software and/or any features or components thereof; or

  • 8.4.2.1.4. copy or translate any user documentation provided 'online' or in electronic format.

• 8.4.2.2. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs (including, the purposes expressly permitted as per the Electronic Transactions of the Laws of Malawi or any law replacing/repealing and or amending the said laws and any other relevant law) you are not permitted to:

  • 8.4.2.2.1. translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or

  • 8.4.2.2.2. reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

8.4.3. You do not own the software. The software is owned and is the exclusive property of the Company or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to the Company are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.

8.4.4. The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. The Company hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). The Company does not warrant that:

• 8.4.4.1. the software will meet your requirements;

• 8.4.4.2. the software will not infringe any third party's intellectual property rights;

• 8.4.4.3. the operation of the software will be error free or uninterrupted;

• 8.4.4.4. any defects in the software will be corrected; or

8.4.5. In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither the Company nor the Software Provider will have any liability to you or to any third party in respect of such errors. The Company reserves the right in the event of such errors to remove all relevant products from the Mobile service, Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms, and take any other action to correct such errors.

8.4.6. You hereby acknowledge that how you use the software is outside of the Company's control. Accordingly, you load and use the software at your own risk. The Company will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.

8.4.7. The software may include confidential information which is secret and valuable to the Software Provider and/or the Company. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.

8.4.8. While the Company endeavours to ensure that the Mobile service, Website and all other media/electronic platforms, and all other media/electronic platforms, and all other media/ electronic platforms, are available 24 hours a day, the Company shall not be liable if for any reason the Mobile service, Website and all other media/electronic platforms are unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the content or services or products available through it, including your access to it.

8.4.9. You must not misuse the Mobile service, Website and all other media/ electronic platforms by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Mobile service, Website and all other media/electronic platforms, or any part of it; any equipment or network on which the data is stored; any software used in connection with the provision of the Mobile service, Website and all other media/electronic platforms; or any equipment, software, owned or used by a third party. You must not attack our Mobile service, Website and all other media/electronic platforms, via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of software or to your downloading of any material posted on it, or on any Mobile service, Website and all other media/electronic platforms, linked to it.

9. THIRD PARTY CONTENT

9.1. The Company receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.

9.2. The Company or technical provider does not accept any liability in respect of any third party feeds, commentaries and content.

9.3. The Company does not allow any employee of the technical provider, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in the Company's absolute discretion) to 13 game prediction / stakes on any market or event where the third party service provider is providing a service to the Company. The Company will void any bet/stakes where it determines in its absolute discretion that such betting/staking has taken place.

9.4. Where the Mobile service, Website and all other media/electronic platforms, contains links to third party resources, these links are provided for your information only. The Company has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party does not constitute an endorsement of that third party's product or services (if applicable).

10. RESPONSIBILITIES

10.1. The Company will not be liable for any errors in respect of bets or stakes including where:

• 10.1.1. the Company has incorrectly stated the relevant odds/spreads/handicap/totals;

• 10.1.2. the Company continues to accept bets or stakes on closed or suspended markets;

• 10.1.3. the Company incorrectly calculates or pays a settlement amount; or

• 10.1.4. any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.

10.7. Late 13 game prediction - If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, or the slip final submit period ended, the Company reserves the right to render such bet / ticket as non-valid / cancelled.

11. OUR INTELLECTUAL PROPERTY RIGHTS

11.1. The contents of the Mobile service, SMS, Website and all other media/ electronic platforms, and all other media/electronic platforms owned by the company are protected by international copyright laws and other intellectual property rights. The owner of these rights is the Company or technology provider, its affiliates or other third-party licensors.

11.2. All product and company names and logos mentioned on the Mobile service, Website and all other media/electronic platforms are the trademarks, service marks or trading names of their respective owners, including the Company.

11.3. Except to the extent required to use a product for the purpose of placing bets or stakes, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.

11.4. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Mobile service, Website and all other media/electronic platforms ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and the Company has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. The Company also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Mobile service, Website and all other media/electronic platforms, constitutes a violation of their intellectual property rights or of their right to privacy. The Company has the right to remove, amend or edit any User Content you make on the Mobile service, Website and all other media/electronic platforms.

11.5. Any commercial use or exploitation of the Website or its content is strictly prohibited. These Terms and Conditions, the Privacy Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, the Privacy Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Mobile service, Website and all other media/electronic platforms, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

12. ANTI-MONEY LAUNDERING

12.1. The Company shall not be used to carry out any illegal activities by participants and all players shall adhere to the strictest discipline and moral turpitude in their dealings with the company and shall enhance the company ability to adhere to the provisions of The Anti-Money Laundering Act applicable in Malawi and as it shall be amended from time to time and all other enabling laws and conventions.

12.2. The Company will subject all transactions to serious scrutiny to prevent money laundering and other illegal activities.

12.3. If you become aware of any suspicious activity relating to individual(s), participants, players, officials or of any correctness or malfunctioning of the Games, its software or appliances, you must report such activity or inactivity to the Company immediately.

12.4. Suspicious transactions will be reported to the relevant Authorities and where the company suffers pecuniary loss or injury to its person or reputation, all legal means will be employed to restore such injuries at the risk of the perpetrator.

12.5. The Company may suspend, block or close your account and withhold funds if so required by the Anti-Money Laundering Act of Malawi, or any relevant legislation or as demanded by the authorities.

13. COMPLAINTS

13.1. If you have a complaint; please refer it to our customer support team on melanie@supapesa.com, or gift@supapesa.co.mw, or by dialling the Company's customer care offices on Tel: +265 998 301 216 / + 265 882 372 094, or mobile: +265 999 952 222 / + 265 882 993 903.

13.2. The Company will at all times apply best efforts to resolve a reported matter promptly.

13.3. If you have a query with regard to any transaction, you may also contact the Company at:

Tel: +265 992 690 190 / +265 883 399 554 ,

Mobile: +265 999 952 222 / + 265 882 993 903

Or Whatsapp: +27 83 396 5874, with details of the query. The Company will review any queried or disputed transactions.

13.4. If for some reason you are not satisfied with the resolution of the complaint by the Company, you can contact the Gaming Board of Malawi.

13.5. Kindly note that by contacting the Gaming Board you are confirming that you have not breached any the Company Terms and Conditions as agreed to by you upon registering with the Company.

13.6. In all other times where a dispute arises, parties shall refer the matter for Arbitration by a single arbitrator agreed by the parities where the chosen venue shall be Blantyre, Malawi. Where there is no agreement each party shall appoint an arbitrator and the nominated arbitrators shall appoint a single arbitrator and where they are unable to agree, a third party shall be appointed who shall appoint the umpire.

14. RESPONSIBLE GAMING

14.1 At the Company we believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care program.

14.2. Gaming in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the Company experience, so please play wisely and within your budget.

14.3. Staying in Control.

• 14.3.1. The majority of our customers enjoy the Company entertainment experience. Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

  • 14.3.1.1. Gaming should be entertaining and not seen as a way of making money; Avoid chasing losses;

  • 14.3.1.2. Only gamble what you can afford to lose;

  • 14.3.1.3. Keep track of the time and amount you spend gambling;

  • 14.3.1.4. If you want to have a break from gaming you can use our self- exclusion option by emailing us at melanie@supapesa.com with details of the account you have opened with us. The Company will then close your account(s) for a period of 3 months, during which time it will not be possible for the account(s) to be re-opened for any reason.

14.4. Problem Gambling If you are concerned that gambling may have taken over your life (or someone else's life) then the following questions may help you find out:

• 14.4.1. Have others ever criticized your gambling?

• 14.4.2. Have you ever lied to cover up the amount you have gambled or time you have spent doing it

• 14.4.3. Do arguments, frustrations or disappointments make you want to gamble?

• 14.4.4. Do you gamble alone for long periods?

• 14.4.5. Do you stay away from work or college to gamble?

• 14.4.6. Do you gamble to escape from a boring or unhappy life?

• 14.4.7. Are you reluctant to spend 'gambling money' on anything else?

• 14.4.8. Have you lost interest in your family, friends or pastimes due to gambling?

• 14.4.9. After losing, do you feel you must try and win back your losses as soon as possible?

• 14.4.10. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

• 14.4.11. Do you gamble until your last penny is gone?

• 14.4.12. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

• 14.4.13. Do you feel depressed or even suicidal because of your gambling?

14.5. These questions are provided to help an individual decide if he or she has a problem and needs to seek help.

14.6. Getting Help There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you, we highly recommend contacting a self-help organization for guidance.

15. MISCELLANEOUS

15.1 The Company actively monitors traffic to and from the Mobile devices, Website and all other media/electronic platforms. The Company reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.

15.2 The Company reserves the right to restrict access to all or certain parts of the Mobile service, Website and all other media/electronic platforms in respect of certain jurisdictions.

15.3 The Company may alter or amend the products offered via the Mobile service, Website and all other media/electronic platforms at any time and for any reason.

15.4 From time to time, all or part of the Mobile service, Website and all other media/electronic platforms may be unavailable for offering their respective services. Should that happen (unavailability) the Company shall not be liable for any loss or damage that the customer may suffer.

15.5 15.5. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.

15.6 The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.

15.7 If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.

15.8 You shall confirm/accept and where necessary execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of these Terms and Conditions that the Company may from time to time reasonably require in order to vest in and secure to the Company the full benefit of rights and benefits to be transferred or granted to the Company under these Terms and Conditions and for the protection and enforcement of the same and otherwise to give full effect to the terms of these Terms and Conditions.

15.9 Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.

15.10 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

15.11 The Company may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within the Company group.

15.12 Any notice to be given under these Terms and Conditions must be in writing, in English and may be served by hand delivery at, or by first class post, recorded delivery or registered post or airmail or fax to:

• 15.12.1. in the case of the Company, the address of the Company as set out at the beginning of these Terms and Conditions and elsewhere; and

• 15.12.2. in respect of notices given by the Company to you, pursuant to the customer registration procedure (including any amendment to those details you have notified to the Company).

• 15.12.3. Any notice shall be deemed to have been received:

  • 15.12.3.1. if delivered by email, SMS, hand delivery, at the time of delivery;

  • 15.12.3.2. if sent by first class post, recorded delivery or registered post, at 14hrs (Malawi Time) on the second clear day after the date of posting;

  • 15.12.3.3. if sent by pre-paid registered airmail, on the fifth clear day after the date of posting;

15.13 The Appendices, the Privacy Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of these Terms and Conditions and shall have effect as if set out in full in the body of these Terms and Conditions.

15.14. In the event of any inconsistency between the main body of these Terms and Conditions and the Appendices, the Privacy Policy, the Rules and/or any document expressly referred to in them and any guidelines or rules posted on the Mobile service, Website and all other media/electronic platforms shall prevail.

15.15. Where a player wins, and is pronounced dead before claiming the winnings, the dependants of family can only claim the amount with the appropriate court orders i.e. Grant of Probate or Letters of Administration.

16. DURATION

16.1 The promotion will run from January 2021 on an ongoing basis.